Customer Care Management

Course Specification

Qualification Type

Accreditation Status

UK Level

Credit Equivalency

Qualification Number

Total Learning Hours

Guided Learning Hours

Availability

Mode of Study

Certificate

Accredited

Foundation, Intermediate and Advanced

NA

48hrs, 96hrs & 144hrs

UK and International

Online and Offline

Overview

Customer Care Management is a course focused on providing students with the knowledge and skills to effectively manage customer interactions and ensure a high standard of service. The course covers topics such as customer service strategies, complaint handling, communication techniques, and understanding customer needs. It emphasizes both theoretical knowledge and practical skills for delivering exceptional customer experiences.

Learning Outcomes
Entry Requirements
Employability

Develop effective communication and interpersonal skills for customer interactions.

Learn how to manage customer complaints and resolve conflicts efficiently.

Understand the importance of customer satisfaction and loyalty.

Gain insights into building strong customer relationships.

Learn to implement customer care strategies that improve business performance.

School Level and Above or 16 yrs and Above

Graduates of this course are prepared for roles in customer service management, client relations, support services, and hospitality. The skills gained can lead to career opportunities in various industries, including retail, banking, tourism, and call centers. Employers seek individuals with strong communication, problem-solving, and service-oriented skills, making this course valuable for aspiring customer care professionals.

International

London Technology College stands as a dynamic and culturally diverse university situated at the heart of a contemporary and varied city. Each year, we warmly welcome numerous international students, boasting a student community representing over 20+ countries.

Our international pages offer a wealth of information for those contemplating studying here, including:

Discover compelling reasons to choose London Technology College for your studies.

Navigate through the application process to kickstart your academic journey.

Uncover avenues for financial support during your studies.

Immerse yourself in the vibrant student life at London Technology College.

Find a repository of essential student information and resources.

Our international student community is truly diverse, hailing from various corners of the globe. The university’s stellar international reputation, professional accreditation, and remarkable graduate success rate make it a preferred choice for students from a wide array of countries.