Front Office Management
- Course Duration3 months
- Learning FormatOnline Learning
- Course Fee£ 125 GBP
Course Overview
This course equips learners with the core skills needed to manage front desk operations across hospitality, corporate, and healthcare environments. With a strong emphasis on customer service, administrative efficiency, and technological fluency, it is ideal for individuals looking to enter or advance in reception, concierge, or guest-facing roles. The programme balances theory and real-world simulations to build confidence and job-readiness.
Course Curriculum
- Provides an overview of front office functions, departmental structure, staff roles, and its importance in guest satisfaction and overall hotel operations.
- Covers reservation systems, booking procedures (manual and computerized), guest check-in processes, and managing room allocations.
- Teaches end-to-end guest handling, including welcoming, managing in-house guest requests, billing, and departure formalities.
- Focuses on delivering guest assistance services such as local information, luggage handling, transport arrangements, and personalized services.
- Explores effective communication, telephone handling, guest complaint resolution, and coordination with housekeeping, maintenance, and other departments.
- Introduces night audit procedures, revenue recording, preparing daily reports, and managing guest folios and financial transactions.
- Enhances guest interaction through professional appearance, positive attitude, problem-solving, and communication etiquette.
- Includes role-play simulations, mock front desk operations, guest handling scenarios, and a final assessment based on real-world situations.
Skills Covered
- • Guest handling and professional etiquette
- • Hotel and office front desk systems
- • Conflict resolution and effective communication
- • Time management and multitasking
- • Coordination with housekeeping, security, and maintenance
- • Digital reservation and billing tools
Why join this program?
- • Focused training designed for front office careers.
- • Covers both hospitality and non-hospitality front desk operations.
- • Includes real-world case studies and role-play simulations.
- • No prior experience required—perfect for career starters or upskillers.
- • Builds confidence for interviews and workplace success.
Course Objectives/key Features
- • Certificate issued by London Technology College.
- • Flexible online learning with mobile and desktop access.
- • Downloadable SOPs, checklists, and service templates.
- • Taught by industry professionals with real-world expertise.
- • Practice scenarios for hands-on experience.
- • CV enhancement and career support.
Learning Outcomes
By the end of this course, learners will be able to:- • Deliver excellent front desk service and manage guest/client interactions.
- • Operate booking and billing systems confidently.
- • Communicate clearly and professionally in dynamic environments.
- • Coordinate effectively with various departments.
- • Uphold high standards of grooming, ethics, and workplace behaviour.
Why Choose London Technology College?
- • Open to All – Whether you're brand new or brushing up your skills, our courses are designed to meet you where you are.
- • Practical Approach – Learn by doing, with hands-on exercises that reflect real-world office tasks.
- • Experienced Tutors – Our instructors bring real industry know-how and a passion for teaching.
- • Certificate of Completion – Add an accredited certificate to your CV or LinkedIn profile to boost your job prospects.
- • Flexible Learning Options – Study at your own pace, from anywhere in the world. Ideal for working professionals and international students seeking flexibility without compromising quality.
- • Job-Ready Skills – Get trained in tools and techniques that employers actually look for.
- • Support That Stays With You – Need help? Our team is here from start to finish—no question is too small.
- • Learn at Your Own Pace – Take your time or move quickly—the course is designed to adapt to your needs.
- • Hands-On Projects – Put your skills into action with tasks like reports, spreadsheets, resumes, and more.
Certificate of Completion
On successful completion, learners receive a Front Office Management certificate from London Technology College. The certification is recognised across UK and international hospitality and service sectors and showcases your capability in front office operations, communication, and service excellence.
Earn Your Certificate in Front Office Management:
- •Excel in customer-facing roles across industries.
- • Gain hands-on experience with reservation and billing systems.
- • Be prepared for front office careers in hospitality, healthcare, and corporate offices.
- • Industry-recognised certificate from London Technology College.
Frequently Asked Questions (FAQs)
No. It applies to any business or institution with a reception or guest services department.
Not at all. It’s ideal for beginners and career switchers.
Yes. The course includes training in popular reservation and property management systems (PMS).
Absolutely. It prepares you for reception, concierge, and front desk roles in multiple industries.
Yes. You can complete lessons from any device, including smartphones.
Yes. You will participate in simulated guest interactions and desk operations.